Frequently Asked Questions

The Help Topics are the categories of client queries and transactions. You need to carefully select the right Help Topic so that your issues and concerns will be routed to appropriate BOC Offices. Please see sample Help Topics below:

1. Goods Declaration (Use this topic for inquiries and follow up on import entries or goods declaration. Please open one ticket per entry)
2. Importer-New (Use this topic ONLY if you are applying as New Importer and submitting documents online. Please open one ticket only per application. If you want to follow-up the status of your application, do not open another ticket, instead post a message in the same ticket.)
3. Importer-Renewal (Use this topic ONLY if you are renewing your accreditation and submitting documents online. Please open one ticket only per application. If you want to follow-up the status of your application, do not open another ticket, instead post a message in the same ticket.)
4. Broker-New (Use this topic ONLY if you are applying as New Broker and submitting documents online. Please open one ticket only per application. If you want to follow-up the status of your application, do not open another ticket, instead post a message in the same ticket.)
5. Broker-Renewal (Use this topic ONLY if you are renewing your accreditation and submitting documents online. Please open one ticket only per application. If you want to follow-up the status of your application, do not open another ticket, instead post a message in the same ticket.)
6. Importer-NonRegular (Use this topic ONLY if you are applying as New Non-Regular Importer or Once A Year Importer and submitting documents online. Please open one ticket only per application. If you want to follow-up the status of your application, do not open another ticket, instead post a message in the same ticket.)
7. Accreditation-OGA (Use this topic ONLY if you are applying as New or Renewal (Other Government Agencies) and submitting documents online. Please open one ticket only per application. If you want to follow-up the status of your application, do not open another ticket, instead post a message in the same ticket.)